Terms of service

Last Updated: July 27, 2026

Welcome to House of Vintage. By accessing or using our website, placing an order, or using any of our services, you agree to be bound by these Terms of Service.

Please read these Terms of Service carefully before using our website or placing an order.

1. General Information

House of Vintage is an online women’s clothing retailer based in the United States, offering a selection of women's clothing, fashion apparel, and related fashion products.

By accessing or using our website, you agree to comply with these Terms of Service and all applicable laws and regulations relating to online shopping, electronic transactions, and website use.

You may not use our website or services for any unlawful, fraudulent, abusive, misleading, or unauthorized purpose.

2. Orders and Payments

House of Vintage currently accepts payment through:

  • PayPal

Payment must be completed in full before an order can be confirmed, processed, or shipped.

All prices are displayed in United States Dollars (USD). Prices, product availability, promotions, specifications, and other website information may be changed or corrected without prior notice.

Customers are responsible for providing complete and accurate:

  • Billing information

  • Shipping information

  • Contact information

  • Product selections

  • Order quantities

  • Size, color, style, and other product selections, where applicable

House of Vintage reserves the right to refuse, place on hold, or cancel an order when:

  • Fraudulent or unauthorized activity is suspected

  • Payment cannot be verified or completed through PayPal

  • Incorrect pricing or product information is displayed

  • A product becomes unavailable

  • The shipping address is incomplete, inaccurate, or outside our eligible delivery area

  • The selected product specifications cannot be fulfilled

  • The order violates these Terms of Service or another applicable policy

If House of Vintage cancels an order after payment has been received, the applicable amount will be refunded to the original payment method.

Order Cancellations

Orders may be canceled before 5:00 PM EST on the same day they are placed, provided that order processing has not already begun.

Orders placed after 5:00 PM EST, or on a weekend or United States federal holiday, will begin processing on the next business day.

Once an order has entered processing or has been shipped, it can no longer be canceled.

After delivery, any eligible return must follow the procedures described in our Return & Refund Policy.

3. Shipping and Delivery

House of Vintage ships to eligible addresses within the United States.

Estimated Delivery Time

  • Order processing time: 1–2 business days

  • Shipping transit time: 3–5 business days after shipment

  • Total estimated delivery time: 4–7 business days from the date the order begins processing

Business days generally exclude Saturdays, Sundays, and United States federal holidays.

Shipping is free for all eligible orders unless otherwise clearly stated during checkout.

The estimated delivery timeframe includes both order processing time and shipping transit time. Delivery estimates are provided for reference and are not guaranteed delivery dates.

Delivery may be delayed because of circumstances beyond our reasonable control, including:

  • Shipping carrier delays

  • Severe weather or natural disasters

  • Transportation disruptions

  • Customs or regulatory inspections, where applicable

  • Incorrect or incomplete shipping information

  • Peak-season order volumes

  • Product availability, preparation, or production delays

  • Supply shortages

  • Other unforeseen circumstances beyond our reasonable control

If we are unable to ship an order within the stated timeframe, we may contact the customer with a revised estimated shipping date. Where required by applicable law, the customer will be given the option to accept the delay or cancel the affected order for a refund.

House of Vintage is not responsible for delays caused by shipping carriers or other circumstances outside our reasonable control. However, we will provide reasonable assistance when a shipment requires investigation.

Customers are responsible for reviewing and confirming their shipping address before submitting an order.

Additional costs caused by an incorrect or incomplete shipping address, address correction, returned package, or reshipment may be the responsibility of the customer.

For complete shipping information, please refer to our Shipping Policy.

4. Returns and Refunds

Eligible clothing products may be returned within 30 days from the date of delivery, subject to the conditions stated in our Return & Refund Policy.

To qualify for a return, a product must generally be:

  • Unworn

  • Unwashed

  • Unaltered

  • In its original condition and packaging, where applicable

All original tags, labels, and included accessories must be attached and included with the returned item.

Products showing signs of wear, washing, alteration, stains, makeup, perfume, odors, or damage caused after delivery may not qualify for return.

Return shipping costs are the responsibility of the customer when the return results from personal preference or a customer ordering error, including ordering the wrong:

  • Product

  • Size

  • Color

  • Style

  • Quantity

If a product is damaged, defective, or incorrect because of an error on our part, House of Vintage will be responsible for approved return shipping costs.

Refund Processing

After an eligible returned product has been received and inspected:

  • The refund will be processed within 7 business days after we receive and inspect the returned product.

  • The refund will be issued to the original payment method used for the purchase.

  • A refund confirmation email will be sent after the refund has been processed.

PayPal or the customer’s financial institution may require additional processing time before the refunded amount appears in the customer’s account.

Original shipping charges and other non-refundable charges, where applicable, will not be refunded unless the return results from a product that was damaged, defective, or incorrect when delivered.

Please refer to our Return & Refund Policy for complete return requirements, procedures, exclusions, and refund information.

5. Clothing Product Information

We make reasonable efforts to provide accurate product information, including:

  • Product descriptions

  • Images

  • Size information

  • Materials and fabric composition

  • Colors

  • Styles and designs

  • Product dimensions, where applicable

  • Care instructions, where applicable

  • Available sizes and variations

  • Included accessories, where applicable

  • Product availability

Information is provided based on the details available for each product. Customers should carefully review the individual product page before placing an order.

Slight differences may occur because of:

  • Screen and device display settings

  • Manufacturing variations

  • Natural material characteristics

  • Fabric characteristics and finishing processes

  • Manual measurements

Product images are provided for reference. Actual colors, shades, textures, dimensions, proportions, patterns, and appearances may vary slightly from those displayed on the website.

Customers are responsible for reviewing the product description, available size information, measurements, color, style, material, and other specifications before placing an order.

Do not rely solely on product images when determining size, color, fit, fabric appearance, or other product characteristics.

Unless explicitly stated on the applicable product page, accessories, garments, or other items shown in product images should not be assumed to be included with the purchase.

6. Clothing Care and Product Use

Certain clothing products may have specific care, washing, drying, ironing, or storage requirements.

Customers are responsible for:

  • Reviewing all product care instructions before washing or caring for the clothing

  • Following the care instructions provided with the product or on its care label

  • Selecting the appropriate washing and drying method for the garment

  • Following any applicable instructions regarding ironing, bleaching, or dry cleaning

  • Taking reasonable care when storing and handling the product

Where specific care instructions are provided, customers should follow those instructions to help maintain the product's appearance and condition.

Customers should not wear, wash, alter, tailor, modify, or otherwise use a product that appears damaged, defective, incomplete, or incorrect. Customers should contact House of Vintage for instructions regarding such products.

House of Vintage is not responsible for damage, discoloration, shrinkage, deformation, stains, or product failure caused by improper washing, drying, ironing, cleaning, alteration, modification, maintenance, storage, handling, or use after delivery, except where liability cannot legally be excluded.

7. Intellectual Property

All content available on this website, including but not limited to:

  • Text

  • Images

  • Graphics

  • Logos

  • Brand elements

  • Designs

  • Product descriptions

  • Page layouts

  • Videos

  • Website functionality

is owned by, licensed to, or lawfully used by House of Vintage and is protected by applicable intellectual property laws.

Website content may not be copied, reproduced, republished, distributed, displayed, modified, sold, or commercially used without prior written permission from House of Vintage or the applicable rights holder.

8. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, PayPal, shipping carriers, applications, or other independent services.

House of Vintage does not control and is not responsible for the availability, content, security, accuracy, terms, or privacy practices of independent third-party services.

Your use of third-party services may be governed by separate terms and policies provided by those third parties.

9. Limitation of Liability

To the fullest extent permitted by applicable law, House of Vintage will not be liable for indirect, incidental, special, punitive, or consequential damages arising from or relating to:

  • The use or inability to use our website

  • The purchase or use of our products

  • Improper product selection, care, washing, handling, or alteration

  • Delays caused by third parties or circumstances beyond our reasonable control

  • Unauthorized access to customer accounts caused by a customer’s failure to protect login information

  • Reliance on website content where an obvious error has occurred

To the fullest extent permitted by applicable law, our total liability for a claim directly related to a particular product or order will not exceed the amount paid for the product or order giving rise to the claim.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

10. Events Beyond Our Control

House of Vintage will not be responsible for a delay or failure to perform an obligation caused by events beyond our reasonable control.

Such events may include:

  • Natural disasters

  • Severe weather

  • Transportation interruptions

  • Labor disruptions

  • Governmental actions

  • Public emergencies

  • Supply or material shortages

  • Carrier delays

  • Technical failures

  • Other unforeseen events

11. Changes to These Terms

We reserve the right to update, modify, or replace these Terms of Service when necessary to reflect changes in our business practices, website, products, services, payment method, or applicable requirements.

Any revised Terms of Service will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after revised Terms of Service have been posted constitutes acceptance of the updated terms, to the extent permitted by applicable law.

12. Severability

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in effect.

13. Contact Information

For questions or assistance regarding these Terms of Service, please contact us:

Shop Name: House of Vintage
Phone: +1 503-236-1991
Email: help@houseofvintagepnw.com
Address: 3315 SE Hawthorne Blvd, Portland, OR 97214, United States

Opening Hours:
Monday to Sunday | 11 AM – 7 PM

Time Zone:
(GMT-05:00) EST (New York)

By accessing or using this website, you acknowledge that you have read, understood, and agreed to these Terms of Service.