Privacy policy

Last Updated: July 27, 2026

At House of Vintage, we take the protection of your privacy seriously. This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit our website, communicate with us, create an account, or place an order.

By accessing or using our website, you acknowledge the information-handling practices described in this Privacy Policy.

Information We Collect

When you interact with our website, we may collect the following categories of personal information.

Information You Provide Directly

This may include:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Order and purchase information

  • Account information, if you create an account

  • Communications you send to our customer support team

  • Payment-related information processed through PayPal

Payment transactions are securely processed by PayPal. House of Vintage does not store complete PayPal credentials or full payment account details on its own servers.

Information Collected Automatically

When you visit or use our website, we may automatically collect certain information, including:

  • Pages viewed, links clicked, and browsing activity

  • Device type, browser type, and operating system

  • IP address and approximate location information

  • Referring website or traffic source

  • Date, time, and duration of website visits

  • Cookie identifiers and similar technical information

This information helps us operate our website, maintain security, understand customer activity, analyze website performance, and improve the overall shopping experience.

How We Use Your Information

We may use the personal information we collect to:

  • Process, confirm, and fulfill orders

  • Process payments and approved refunds through PayPal

  • Communicate with you regarding orders, shipping, delivery, returns, refunds, or account-related matters

  • Provide customer support and respond to questions or requests

  • Detect, investigate, and prevent fraud, misuse, unauthorized transactions, and security incidents

  • Maintain and improve our website, products, and services

  • Analyze website performance and customer usage

  • Maintain business, transaction, accounting, and customer service records

  • Comply with applicable legal, tax, accounting, and regulatory obligations

  • Send promotional communications when you have provided consent or when otherwise permitted by applicable law

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us.

How We Share Your Information

House of Vintage does not sell your personal information for monetary consideration.

We may share limited personal information with trusted service providers when reasonably necessary to operate our business and provide our services, including:

  • PayPal, for secure payment and refund processing

  • Shipping carriers and logistics providers that deliver orders

  • Website hosting and e-commerce service providers

  • Analytics, security, and technology service providers

  • Customer support and communication service providers

  • Professional advisers, such as accountants, legal advisers, or insurers, where necessary

These service providers may access personal information only to the extent reasonably necessary to perform services on our behalf. They are expected to handle the information in accordance with applicable privacy and data protection requirements.

We may also disclose personal information when reasonably necessary to:

  • Comply with applicable laws, regulations, court orders, or lawful government requests

  • Protect the rights, property, security, or safety of House of Vintage, our customers, or others

  • Investigate suspected fraud, abuse, unauthorized activity, or violations of our policies

  • Establish, exercise, or defend legal claims

  • Complete a business transaction such as a merger, acquisition, financing, reorganization, or sale of business assets

Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to:

  • Remember customer preferences

  • Maintain shopping cart and account functions

  • Improve website performance and functionality

  • Analyze website traffic and usage patterns

  • Measure the effectiveness of marketing activities

  • Help prevent fraud and maintain website security

You can manage or disable cookies through your browser settings. Depending on your location and the features available on our website, additional cookie preference controls may also be provided.

Please note that disabling certain cookies may affect website functionality, including account, shopping cart, and checkout features.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete and manage orders

  • Process payments, returns, and refunds

  • Provide customer support

  • Maintain business and transaction records

  • Resolve disputes and respond to claims

  • Prevent fraud and security incidents

  • Comply with legal, accounting, tax, and regulatory obligations

The exact retention period may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

Data Security

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Our website uses SSL encryption, and payment transactions are securely processed through PayPal. House of Vintage does not store complete payment credentials on its own servers.

However, no online system, electronic transmission, or data-storage method can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their account credentials, email accounts, and personal devices.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of certain personal information

  • Request information about how your personal information is collected, used, or disclosed

  • Object to or request restrictions on certain processing activities

  • Withdraw consent where processing is based on consent

  • Opt out of promotional communications

  • Request a portable copy of certain personal information

  • Appeal a decision regarding a privacy rights request, where applicable

Certain rights may be limited by legal, tax, accounting, fraud-prevention, security, contractual, or operational requirements.

To submit a privacy request, please contact us using the information provided below. We may need to verify your identity before processing or completing the request.

Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, or other external services.

House of Vintage does not control and is not responsible for the privacy practices, security, availability, accuracy, or content of independent third-party services.

We encourage you to review the privacy policy and terms of each third-party website or service before providing personal information.

Children’s Privacy

Our website and services are not directed toward children under the age required by applicable law to provide valid consent.

We do not knowingly collect personal information from children without appropriate parental or legal guardian consent.

If you believe that a child has improperly provided personal information to us, please contact us so that we can review the matter and, where appropriate, delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functions, service providers, or applicable requirements.

When changes are made, the revised version will be posted on this page with an updated “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact us:

Shop Name: House of Vintage
Phone: +1 503-236-1991
Email: help@houseofvintagepnw.com
Address: 3315 SE Hawthorne Blvd, Portland, OR 97214, United States

Opening Hours:
Monday to Sunday | 11 AM – 7 PM

Time Zone:
(GMT-05:00) EST (New York)

Thank you for trusting House of Vintage. We are committed to protecting your privacy and providing a secure and reliable shopping experience.