Faq's

1. Where do you ship?

House of Vintage currently ships only to eligible addresses within the United States.

International shipping is not available at this time.

2. How much does shipping cost?

We offer free Standard Shipping on all eligible orders within the United States.

Additional charges resulting from an incorrect or incomplete address, address correction, returned package, or reshipment caused by customer-provided information may be the responsibility of the customer.

3. How long does delivery take?

Our estimated delivery timeframe is:

  • Order processing time: 28–42 business days

  • Shipping transit time: 28–42 business days after shipment

  • Total estimated delivery time: 56–84 business days

Business days generally exclude Saturdays, Sundays, and United States federal holidays.

Delivery timeframes are estimates and may be affected by carrier delays, severe weather, peak-season demand, product availability, production or preparation delays, or other circumstances beyond our reasonable control.

4. What is your order cut-off time?

Orders placed before 3:00 PM EST will normally begin processing on the same business day.

Orders placed after 3:00 PM EST, or on a weekend or United States federal holiday, will begin processing on the next business day.

The order cut-off time determines when processing begins and does not shorten the stated 28–42-business-day processing timeframe.

5. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing the available tracking information.

Please allow up to 48 hours for the tracking details to become active or update in the carrier’s system.

Tracking availability and update frequency are controlled by the shipping carrier.

6. What payment methods do you accept?

House of Vintage currently accepts payments through:

  • PayPal

All payments must be completed in full before an order can be confirmed and processed.

7. Is payment secure?

Yes. Our website uses SSL encryption, and payments are securely processed through PayPal’s payment system.

House of Vintage does not store complete payment credentials or full PayPal account information on its own servers.

8. What is your return policy?

You may request a return within 30 days from the date your order is delivered.

To qualify for a return, the lighting product must:

  • Be unused and in its original condition

  • Be uninstalled, unwired, unassembled, and unaltered

  • Be returned in its original packaging

  • Include all original labels, manuals, mounting hardware, components, and accessories

  • Show no signs of installation, wiring, assembly, modification, misuse, or damage caused after delivery

  • Be accompanied by valid proof of purchase

Returns must receive prior authorization from our customer support team before being sent back.

Please refer to our Return & Refund Policy for complete requirements and exclusions.

9. Is return shipping free?

Return shipping is not free in every situation.

If the return is due to personal preference or a customer ordering error, including ordering the wrong product, model, dimensions, color, finish, configuration, or quantity, the customer is responsible for the return shipping costs.

If the lighting product received is damaged, defective, incomplete, or incorrect because of an error on our part, House of Vintage will be responsible for the approved return shipping costs.

  • No restocking fees apply.

  • No handling fees apply.

10. How long do refunds take?

After your returned product has been received and inspected:

  • Your refund will be processed within 7 business days after we receive and inspect the returned product.

  • The refund will be issued to the original payment method used for the purchase.

  • A confirmation email will be sent after the refund has been processed.

Please note that PayPal or your financial institution may require additional processing time before the refunded amount appears in your account.

11. Do you offer exchanges?

No. House of Vintage currently does not offer direct exchanges.

If you would like a different product, model, dimensions, color, finish, or configuration, please return the original product in accordance with our Return & Refund Policy and place a new order separately.

12. What if I receive a damaged, defective, incomplete, or incorrect product?

If your lighting product arrives damaged, defective, incomplete, or incorrect, please contact us within 30 days of delivery.

Please provide clear photographs of:

  • The product received

  • The complete product and affected area

  • The original packaging

  • The shipping label

  • Any visible damage, defect, missing component, or incorrect detail

Please retain the product, original packaging, manuals, mounting hardware, components, and accessories until our customer support team has completed its review.

Do not install, assemble, wire, modify, or discard the product before receiving instructions from our customer support team.

After reviewing the information, we may provide an appropriate resolution, such as:

  • Replacement parts

  • A replacement product

  • Store credit

  • A full or partial refund

The available resolution will depend on the nature of the issue and the circumstances of the order.

13. Can I cancel my order?

Orders may be canceled before 3:00 PM EST on the same day they are placed, provided that order processing has not already begun.

Once an order has entered processing, been prepared for shipment, or been shipped, it can no longer be canceled.

After delivery, any eligible return must follow the procedures stated in our Return & Refund Policy.

14. What should I check before ordering a lighting product?

Before placing an order, please review and confirm:

  • Product dimensions and weight

  • Color and finish

  • Voltage and wattage

  • Bulb or light-source compatibility

  • Whether bulbs are included

  • Dimming compatibility, where applicable

  • Ceiling or wall mounting requirements

  • Required installation space

  • Included mounting hardware and accessories

  • Compatibility with the intended electrical system

Product images are provided for reference. Customers should review the complete product description and specifications rather than relying only on images.

15. Do your lighting products require professional installation?

Some lighting products may require assembly, hardwiring, ceiling mounting, wall mounting, or other electrical installation.

Where electrical wiring or hardwired installation is required, installation should be performed by a qualified professional familiar with the applicable electrical and installation requirements.

Customers are responsible for confirming that the mounting surface, electrical box, voltage, and electrical system are suitable for the selected product.

16. Are bulbs included with the lighting products?

Bulb inclusion varies by product.

Please review the applicable product page to confirm:

  • Whether bulbs or an integrated light source are included

  • The required bulb base

  • Maximum wattage

  • Recommended bulb type

  • Dimming compatibility, where applicable

Bulbs should not be assumed to be included unless the product page expressly states that they are included.

17. How can I contact House of Vintage?

Shop Name: House of Vintage
Phone: +1 503-236-1991
Email: help@houseofvintagepnw.com
Address: 3315 SE Hawthorne Blvd, Portland, OR 97214, United States

Opening Hours:
Monday to Sunday | 11 AM – 7 PM

Time Zone:
(GMT-05:00) EST (New York)

Our customer support team is available to assist with questions regarding orders, lighting specifications, shipping, returns, refunds, payments, tracking, or general inquiries.