Payment Policy

Last Updated: July 27, 2026

At House of Vintage, we are committed to providing a secure, clear, and reliable payment experience. This Payment Policy explains the payment method we accept, how payments are processed, and how payment-related information is protected.

Accepted Payment Method

House of Vintage currently accepts payments through:

  • PayPal

No other payment methods are currently accepted unless they are expressly displayed and made available during checkout.

Payment Security

Your privacy and payment security are important to us.

Payments are securely processed through PayPal’s payment system. Our website uses SSL encryption to help protect information transmitted between your browser and our website.

House of Vintage does not store complete payment credentials or full PayPal account information on its own servers.

The processing and protection of payment information are also subject to PayPal’s applicable security practices, terms, and privacy policy.

Payment Processing

Payment is required in full at the time an order is placed.

Once your payment has been successfully authorized and confirmed, your order will enter our standard order processing procedure.

The standard order processing time is:

  • 28–42 business days

Business days generally exclude Saturdays, Sundays, and United States federal holidays.

Payment confirmation does not mean that the order has been shipped. You will receive a separate shipping confirmation email when your order has been dispatched.

Prices and Currency

The standard currency used by House of Vintage is the United States Dollar (USD).

All product prices displayed on our website are shown in USD unless otherwise clearly stated.

Applicable taxes, duties, or other charges may be calculated and displayed during checkout where required. Customers are responsible for reviewing the complete order total before submitting payment.

House of Vintage is not responsible for currency conversion fees, foreign transaction fees, or other charges that may be imposed by PayPal, a bank, or another financial service provider.

Order and Product Selection Review

Before submitting payment, customers are responsible for reviewing and confirming all order details, including:

  • Product name and model

  • Quantity

  • Dimensions

  • Color and finish

  • Voltage and wattage, where applicable

  • Light source or bulb compatibility, where applicable

  • Mounting or installation requirements

  • Billing and shipping information

Payment confirmation indicates that the order has been submitted using the product options and information selected during checkout.

If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that product selections, specifications, billing details, or shipping information can be changed after order processing has begun.

Order Confirmation

After your payment has been successfully processed, you will receive an order confirmation email containing your purchase and order details.

Please review the confirmation email carefully and contact us promptly if any information is incorrect.

An order confirmation acknowledges that we have received your order. It does not guarantee product availability and does not constitute shipping confirmation.

If a selected product or specification becomes unavailable, our customer support team may contact you to discuss available options.

Failed or Declined Payments

If PayPal is unable to authorize or complete your payment, the order cannot be confirmed or processed.

You may:

  • Review and correct your PayPal account or billing information

  • Try the payment again through PayPal

  • Contact PayPal for assistance

  • Contact our customer support team if you believe there is an issue with the order

House of Vintage cannot override a payment decision made by PayPal, a bank, or another financial institution.

Billing Information

Please ensure that all billing and contact information provided during checkout is complete and accurate.

Orders containing incorrect, incomplete, inconsistent, or unverifiable information may be:

  • Delayed

  • Placed on hold

  • Subject to additional verification

  • Canceled for security reasons

Customers are responsible for updating their payment and contact information through the applicable payment provider.

Fraud Prevention and Verification

To protect our customers and business from fraudulent or unauthorized transactions, House of Vintage reserves the right to:

  • Review order and payment information

  • Request additional verification

  • Place an order on hold

  • Refuse or cancel an order when fraudulent or unauthorized activity is suspected

If an order is canceled by House of Vintage after payment has been received, the applicable refund will be issued to the original payment method.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Refunds will be processed within 7 business days after we receive and inspect the returned product.

After we process the refund, PayPal or your financial institution may require additional time before the refunded amount appears in your account.

A refund confirmation email will be sent once the refund has been processed.

For complete return eligibility requirements, exclusions, and refund procedures, please review our Return & Refund Policy.

Contact Information

For questions or assistance regarding payments, billing, order confirmation, or refunds, please contact us:

Shop Name: House of Vintage
Phone: +1 503-236-1991
Email: help@houseofvintagepnw.com
Address: 3315 SE Hawthorne Blvd, Portland, OR 97214, United States

Opening Hours:
Monday to Sunday | 11 AM – 7 PM

Time Zone:
(GMT-05:00) EST (New York)