Shipping policy

Last Updated: July 27, 2026

At House of Vintage, we understand how important it is for your lighting order to arrive safely and in excellent condition. Every order is carefully reviewed, securely packed, and shipped with attention to detail to provide a smooth and reliable delivery experience.

This Shipping Policy explains our shipping method, delivery timeframe, service area, order tracking, address requirements, and procedures for delivery-related issues.

Delivery Method and Cost

Shipping Method: Standard Shipping
Shipping Coverage: Eligible addresses within the United States
Shipping Cost: Free shipping on all eligible orders
Currency: All prices and transactions are processed in United States Dollars (USD)

Order Processing and Delivery Timeline

Order Processing Time

Orders require approximately 28–42 business days to be reviewed, prepared, packed, and made ready for shipment.

Processing may include product preparation, availability confirmation, quality inspection, packaging, and shipment arrangement.

Business days exclude Saturdays, Sundays, and United States federal holidays.

Shipping Transit Time

After an order has been shipped, delivery generally requires an additional 28–42 business days.

Actual transit time may vary depending on:

  • The delivery destination

  • Carrier performance

  • Transportation conditions

  • Weather conditions

  • Package size and handling requirements

  • Other circumstances that may affect delivery

Total Estimated Delivery Time

The total estimated delivery time is approximately 56–84 business days, including both order processing time and shipping transit time.

This timeframe is an estimate and does not represent a guaranteed delivery date.

Order Cut-Off Time

Orders placed before 3:00 PM EST will normally begin processing on the same business day.

Orders placed after 3:00 PM EST, on a weekend, or on a United States federal holiday will begin processing on the next business day.

The order cut-off time determines when the order enters the processing queue. It does not shorten the stated 28–42-business-day processing period.

Delivery Area

House of Vintage currently ships only to eligible addresses within the United States.

International shipping is not available at this time.

Customers are responsible for providing a complete and accurate shipping address during checkout.

We may be unable to deliver to:

  • Certain remote or restricted locations

  • Military addresses

  • Post office boxes

  • Address types not accepted by the applicable carrier

  • Locations outside the carrier’s available service area

If an order cannot be delivered to the address provided, our customer support team may contact the customer to request additional information or an alternative eligible address.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing the available tracking information.

Please allow up to 48 hours after receiving the shipping confirmation email for the tracking information to become active or update in the carrier’s system.

Tracking availability, scan frequency, and delivery updates are controlled by the shipping carrier.

Delivery Delays

Delivery timeframes may be affected by circumstances beyond our reasonable control, including:

  • Severe weather or natural disasters

  • Carrier delays or transportation disruptions

  • High-demand or peak-season periods

  • Public holidays

  • Incorrect or incomplete shipping information

  • Product availability, preparation, or production delays

  • Supply or material shortages

  • Governmental, customs, or regulatory inspections, where applicable

  • Other unforeseen events beyond our reasonable control

House of Vintage is not responsible for delays caused by shipping carriers or other circumstances beyond our reasonable control.

However, we will provide reasonable assistance if a shipment requires investigation.

If a significant delay affects your order, we may contact you with updated information or a revised estimated shipping or delivery date.

Incorrect or Incomplete Shipping Information

House of Vintage is not responsible for delivery failures, delays, returned packages, address-correction charges, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Before submitting an order, customers should carefully review:

  • Recipient name

  • Street address

  • Apartment, suite, unit, floor, or building number

  • City and state

  • ZIP Code

  • Phone number

  • Email address

If you discover an error in your shipping information, please contact us as soon as possible.

We cannot guarantee that an address can be changed after order processing has begun.

Any address-correction, redelivery, return-to-sender, or reshipping charges resulting from customer-provided errors may be the responsibility of the customer.

Order Changes and Cancellations

Orders may be canceled before 3:00 PM EST on the same day they are placed, provided that order processing has not already begun.

Once an order has entered processing, been prepared for shipment, or been shipped, it may no longer be modified or canceled.

After delivery, any eligible return must follow the procedures and requirements stated in our Return & Refund Policy.

Delivery Inspection

Please inspect your package and lighting product promptly after delivery and before installation, assembly, wiring, or modification.

Check the following:

  • The outer shipping carton

  • The product and finish

  • Glass, crystal, shade, or decorative components, where applicable

  • Mounting hardware and accessories

  • Product quantity and model

  • Visible signs of damage or missing components

If the product is damaged, defective, incomplete, or incorrect, please:

  • Keep the product and all original packaging

  • Take clear photographs of the packaging, shipping label, product, and affected area

  • Do not install, assemble, wire, modify, or discard the product

  • Contact our customer support team within 30 days of delivery

Claims may be more difficult to verify if the product or original packaging has been discarded, altered, or installed before the issue is reported.

Please refer to our Return & Refund Policy for complete information regarding damaged, defective, or incorrect products.

Packages Marked as Delivered but Not Received

If the carrier’s tracking information shows that a package has been delivered but you have not received it, please:

  1. Check the delivery location, mailbox, building reception area, and safe locations around the property.

  2. Ask household members, neighbors, reception staff, or building staff whether they accepted the package.

  3. Review the tracking details for delivery notes or photographs, where available.

  4. Contact the shipping carrier for additional delivery information.

  5. Contact House of Vintage if further assistance is required.

We may work with the shipping carrier to investigate and verify the delivery details before determining an appropriate resolution.

Customer Support

If you have questions about shipping, delivery timeframes, address eligibility, tracking information, or delivery-related issues, please contact our customer support team:

Shop Name: House of Vintage
Phone: +1 503-236-1991
Email: help@houseofvintagepnw.com
Address: 3315 SE Hawthorne Blvd, Portland, OR 97214, United States

Opening Hours:
Monday to Sunday | 11 AM – 7 PM

Time Zone:
(GMT-05:00) EST (New York)

Thank you for shopping with House of Vintage. We appreciate your trust and are committed to providing carefully selected lighting products and dependable service with every order.