Refund policy

At House of Vintage, we value your trust and strive to provide a smooth and enjoyable shopping experience. If your order does not meet your expectations, our Return & Refund Policy below explains how returns and refunds are handled in a clear and straightforward manner.

Return Timeframe

You may request a return within 30 days from the date your order is delivered. Requests submitted after this period may not be eligible for approval.

Return Eligibility

To qualify for a return, all of the following conditions must be satisfied:

  • The item must be unused, unworn, unwashed, and in its original condition.

  • The item must be returned in its original packaging.

  • All original tags, labels, and accessories must be attached and intact.

  • A valid proof of purchase (order confirmation or receipt) must be provided.

Items that do not meet these requirements may be rejected and returned to the customer.

Items Not Eligible for Return

We cannot accept returns for:

  • Items showing signs of wear, damage, washing, alteration, or misuse after delivery.

  • Items returned without original packaging, tags, labels, or accessories.

  • Items returned outside the 30-day return period.

  • Items damaged due to improper handling after delivery.

Return Method and Fees

All approved returns must be sent by mail to the return address provided by our customer support team.

  • Return shipping costs are the responsibility of the customer if the wrong item, size, color, or product was ordered by the customer.

  • No restocking fees apply.

  • No handling fees apply.

  • Approved refunds are issued for the value of the returned merchandise, excluding any non-refundable charges where applicable.

Return Procedure

To initiate a return, please follow these steps:

  1. Contact our customer support team with your order number and reason for the return.

  2. Wait for return authorization and instructions from our support team.

  3. Securely pack the item in its original packaging.

  4. Ship the package to the return address provided.

Returns sent without prior authorization may be refused or delayed.

Exchanges

At this time, House of Vintage does not offer direct exchanges.

If you would like a different item, size, or color, please return the original item (if eligible) and place a new order separately.

Refund Processing

After your return is received and inspected:

  • Refunds are processed within 7 business days after the returned item has been approved.
  • Refunds are issued to the original payment method used for the purchase.
  • A confirmation email will be sent once the refund has been processed.

Please note that your bank, credit card provider, or payment processor may require additional time to post the refund to your account after it has been issued.

If you do not receive your refund within 7 business days after receiving confirmation, please contact us at help@houseofvintagepnw.com.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 30 days of delivery.

To help us resolve the issue quickly, please include clear photos of:

  • The item received.

  • The original packaging.

  • The shipping label.

  • Any visible damage or defect.

After reviewing the information, we may offer a replacement, store credit, or full refund depending on the circumstances.

If an order is marked as delivered but has not been received, we may work with the shipping carrier to investigate and confirm delivery details before determining a resolution.

Order Cancellation Policy

Orders may be canceled before 3:00 PM (EST) on the same day they are placed.

Once an order has entered processing or has been shipped, cancellation is no longer possible and the order must follow the return procedure outlined above.

Contact Information

For questions or assistance regarding returns or refunds, please contact us:

Shop Name: House of Vintage
Phone: +1 503-236-1991

Email: help@houseofvintagepnw.com
Address: 3315 SE Hawthorne Blvd, Portland, OR 97214, United States

Opening Hours:
Monday to Sunday | 11 AM – 7 PM

Time Zone: (GMT-05:00) EST (New York)

Thank you for shopping with House of Vintage. We appreciate your business and look forward to serving you again.